Company Description ALBASEM Global for Hotels & Hotel Apartments LLC is a Jordan-based hospitality company specializing in the ownership, management, and operation of hotel apartments and accommodation properties. The company focuses on delivering comfortable, reliable, and professionally managed stays through a modern approach that blends genuine hospitality, operational efficiency, and technology-driven guest services. Its flagship property, ALBASEM Hotel Apartments in Amman, is located near major medical and educational institutions and offers fully equipped apartments for short and extended stays. The property serves business travelers, medical visitors, families, and guests seeking home-style comfort with hotel-level convenience. As the portfolio grows, ALBASEM Global is committed to high service standards, long-term partnerships, and sustainable value for guests, partners, and stakeholders.
Role Description The Hotel Apartments Operations & Business Development Manager is a full-time, on-site leadership role based in Amman. This position oversees day-to-day property operations, including guest services, housekeeping, maintenance coordination, and front office activities to ensure a smooth, reliable guest experience. The role includes monitoring occupancy, revenue, and service quality, implementing operational standards and procedures, and leveraging technology to enhance efficiency and guest satisfaction. The manager leads and develops on-site teams, manages vendor and partner relationships, and ensures compliance with company policies and local regulations. A key focus of the role is business development, including identifying new market segments, creating partnership opportunities, supporting marketing initiatives, and contributing to the growth and performance of the hospitality portfolio.
Qualifications
- Strong hotel or serviced apartment operations management skills, including front office, housekeeping oversight, and guest relations.
- Business development capabilities with experience in market analysis, partnership building, and revenue growth initiatives.
- Solid financial acumen, with ability to manage budgets, monitor KPIs, and support pricing and occupancy strategies.
- Leadership and people management skills, including team coaching, performance management, and cross-functional coordination.
- Customer service orientation with excellent communication, problem-solving, and conflict-resolution skills.
- Comfort with technology-driven hospitality solutions, property management systems, and basic data reporting tools.
- Experience in hospitality or real estate accommodation sectors; prior management experience in Jordan or the region is an advantage.
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field, or equivalent practical experience.
- Ability to work on-site in Amman, with flexibility for extended hours based on operational needs.
